Malu Finance (“we”, “us” or “our”) recognises the importance of protecting personal information. This policy explains how we collect, hold, use and disclose information when you contact us, submit a funding scenario or engage with our private finance and capital services.
Our privacy obligations
We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian laws. Where credit information is involved, we also handle that information in accordance with applicable credit-reporting requirements.
Information we may collect
We collect information that is reasonably necessary to assess enquiries, structure transactions, provide services, manage relationships and meet our legal obligations. This may include:
- names, addresses, contact details and identification information;
- business, employment, asset, liability and financial information;
- property, valuation, security and transaction information;
- credit history, repayment information, defaults, public-record information and credit scores where lawfully obtained;
- communications from you or your broker, accountant, adviser, lawyer or authorised representative; and
- website and device information such as IP address, browser type and cookies.
We generally collect information directly from you, your broker or an authorised representative. We may also receive information from valuers, lawyers, accountants, financial institutions, credit-reporting bodies, public sources and other parties involved in a proposed transaction.
How we use information
We may use personal information to:
- respond to enquiries and assess proposed funding or investment transactions;
- verify identity, conduct due diligence and evaluate creditworthiness;
- structure, document, administer and enforce transactions;
- communicate with borrowers, guarantors, brokers, advisers, capital partners and service providers;
- prevent fraud, money laundering and other financial crime;
- manage complaints, legal matters and regulatory obligations; and
- improve our services, website and business operations.
Disclosure of information
Where reasonably necessary, we may disclose personal information to brokers, prospective or existing funders and investors, related entities, lawyers, accountants, valuers, insurers, credit-reporting bodies, financial institutions, technology providers, document and settlement providers, debt-recovery providers, regulators, courts and other persons authorised by you or permitted by law.
We do not sell or rent personal information. Service providers are expected to handle information only for the purpose for which it is disclosed and in accordance with applicable confidentiality and privacy obligations.
Overseas disclosure
Some technology or professional service providers may store or process information outside Australia. The countries involved can vary according to the provider used. Where overseas disclosure occurs, we take reasonable steps required by Australian privacy law to protect the information.
Sensitive information and anonymity
We do not generally collect sensitive information unless it is reasonably necessary, permitted by law and collected with consent where required. You may interact with us anonymously where lawful and practical, although this may limit our ability to assess or provide services.
Website information and cookies
Our website may use cookies and similar technologies to support functionality, understand website use and improve the visitor experience. You can manage cookies through your browser settings, but disabling them may affect website functionality. Links to third-party websites are governed by the privacy practices of those third parties.
Security and data breaches
We take reasonable physical, technical and organisational steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure. If an eligible data breach occurs, we will respond in accordance with the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.
Direct marketing
We may contact you about relevant Malu Finance services where permitted by law. You may opt out at any time by using an unsubscribe facility or contacting us. Opting out of marketing does not prevent service-related communications.
Access, correction and complaints
You may request access to, or correction of, personal information we hold about you. We may need to verify your identity and may refuse access where permitted by law. If you have a privacy complaint, contact us using the details below. We will review and respond within a reasonable period.
Contact us
Privacy Officer — Malu Finance
Offices in Adelaide SA, Coffs Harbour NSW and Sydney NSW
Email: enquiries@malufinance.com.au
Phone: +61 1300 049 623
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner on 1300 363 992 or visit www.oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version will be published on this website.